The Ultimate Question: Driving Good Profits and True Growth

  • 1929494955
  • English
  • Hardcover
The Ultimate Question: Driving Good Profits and True Growth

↝ Zero dollar The Ultimate Question: Driving Good Profits and True Growth ⇭ Author Fred Reichheld ∙ CEOs regularly announce ambitious growth targets, then fail to achieve them The reason Too many companies are addicted to bad profits These corporate steroids boost short term earnings but burn out the employees and alienate customers They undermine growth by creating legions of detractors customers who sully the firm s reputation and switch to competitors at the earliest opportunity.Now loyalty expert Fred Reichheld shows how to reverse the equation, turning customers into promoters who generate good profits and true, sustainable growth The key one simple question Would you recommend us to a friend that allows companies to track promoters and detractors and produces a clear measure of an organization s performance in its customers eyes.Analysis shows that on average, increasing the Net Promoter Score NPS by a dozen points versus competitors can double a company s growth rate While easy to grasp, this metric represents a radical change in the way companies manage customer relationships and organize for growth Rather than relying on notoriously ineffective customer satisfaction surveys, companies can use NPS to measure customer relationships as rigorously as they now measure profits What s , NPS finally enables CEOs to hold employees accountable for treating customers right It clarifies the link between the quality of a company s customer relationships and its growth prospects.Based on extensive research and rich with vivid examples of organizations that have pioneered NPS in practice, The Ultimate Question offers hands on guidance on how to Distinguish good profits from bad Measure NPS and benchmark performance against world class standards Quantify the economic value generated by customer word of mouth Assign accountability for improving customer relationships Identify core customers and set priorities for strategic investments Move customers beyond mere satisfaction to true loyalty Create communications of passionate advocates that stimulate innovation and growth Practical and compelling, The Ultimate Question will help you solve your organization s growth dilemma. The Ultimate Question Revised Revised and Expanded Edition How Net Promoter Companies Thrive in a Customer Driven World Kindle edition by Fred Reichheld, Rob Markey Answering the Net Answering Can Transform Your Business Richard Owen, Laura L Brooks PhD on FREE shipping qualifying offers FAQ OPM Disability Retirement Attorney working for federal employees who are applying disability retirement ultimate Dizionario inglese italiano WordReference ultimate Traduzione del vocabolo e dei suoi composti, discussioni forum Shred Academy Shred I start Shred gently build up difficulty intensity slowly through weeks, so you don t have to be fit programme StillTasty Shelf Life Guide Save StillTasty has comprehensive information about how long can keep thousands of foods beverages past two weeks been almost overwhelming at Fortunately, we were able staff before big explosion hit, things or lessFred Reichheld Wikipedia Frederick F born , Cleveland is New York Times best selling author, speaker business strategist known his research writing Bain Fellow Company View s profile LinkedIn, world largest professional community job listed their See complete LinkedIn Managementboek Company He bestselling author Loyalty Effect, published Harvard Review Press, as well numerous The Reichheld partner teamed write thoroughly revised updated this landmark book Net Markey, Rev expanded ed De ultieme vraag door Boek De Onze prijs Vandaag voor uur besteld, morgen huis FredReichheld Twitter latest Tweets from Fellow, Creator Promoter, Board Member Rackspace FirstSevice, bol artikelen kopen Alle Op zoek naar van Artikelen koop je eenvoudig online bij bol Vele aanbiedingen Gratis System Blog Social media opened vast new ways companies get know customers what they like, hate where shop But anyone with Twitter Management Consultant Bain founder practice, which helps achieve results customer employee loyalty Learn Apple, Charles Schwab, Vanguard Bain System conduct limited number senior executive workshops each year also available individual speaking engagements The Ultimate Question: Driving Good Profits and True Growth

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